Return Policy:
 

Items (excluding Sale page items) purchased from Thecookingtools.com can be returned in new and unused condition within 30 days of purchase date for a refund of the purchase price. However, if your order qualified for free shipping and you want to return an item or items, you will be credited back the cost of the item(s) less how much it actually cost our company to ship the item(s) to you. Sale page items are not returnable. Only items in new and unused condition in the original package will be accepted for exchange or refund. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive the full refund, except as noted above on shipping costs.) Items that are opened or any item that has obvious signs of use you will receive partial refund .Those items are subject to a 22% restocking fee.Please send the item(s) you want to return to thecookingtools.com by a shipping method that is insured and traceable. Please allow up to 21 days for processing exchanges or returns.
 
Electronic Explosion Inc.
Attention: Returns
10570 Maple Chase Dr
Boca Raton, FL 33498

Items that are not in new and unused condition will not be accepted for refund or exchange.

NOTE: Please allow 14 to 21 days, for processing of holiday exchanges or returns.

 
 
What to do in thre event you encounter a problem when you first receive your order:
In the unlikely event that your item has defects or damage when you first receive it, we will send you a pre-paid return label to return the item for replacement at our expense if you contact us within five days of receiving your order. All defective and damaged items not claimed within five days will not be exchanged. Item(s) must be in new and unused condition in original packaging to qualify for an exchange. Call our toll free number at 866-790-5072 or email us at returns@thecookingtools.com. If your product was damaged during shipping, you must save all packaging materials and paperwork. We will open a claim with the shipping company used and will replace the item once the claim is settled. We reserve the right to correct any orders that are damaged during shipping or are defective and we will make the desicion of exchanging the item or refunding the item cost..
 
Any problems with items defect or malfunction please call us at 866-790-5072 so we may assist you in getting the item exchanged or fixed depending on the manufacturers specifications. All items instructed to be returned to us that are under warranty are to be address to and ship insured and traceable to:
 
Electronic Explosion Inc.
Warranty Department
10570 Maple Chase Drive
Boca Raton, FL 33498
 
 Any question please call us at 866-790-5072